Your new way to find tattoo and connect with an artist in your area.
Solo project - Concept
Six month - Summer / Fall 2018
It's a solo project that I researched, ideated and prototyped the entire user flow and interface
Create a user-friendly web app that offers professional guidance to help tattoo hunters find the perfect tattoo while comfortably exploring a range of possibilities.
The app should provide the complete experience for every tattoo hunter in their search for a new tattoo. The flexibility of connecting and communicating directly with the right tattoo artist helps ensure that the user chooses a tattoo that suits their personality and needs.
Ink tank app is a solo project from my Carrerfoundry UX Designer course. By infusing a user-centered design framework into my creative process, I was active at every level of creation, from research to the last iteration.
To better understand the user and create a product that suits user needs, I began my journey with solid research and a competitive analysis to learn more about the tattoo community and to understand the current market. Highlighting the following data, we get the scope of the market.
In my competitive studies, I focused on two companies that are currently on the market: Tattoodo and Ink Hunter. While Tattoodo is a well-oiled business that is rapidly expanding, Ink Hunter is a startup company with big ambitions and an unclear business plan. They both share a common deficit that can lead to user frustration: They both lack an easy way to communicate with tattoo artists.
The next step was to conduct the in-person user interviews to gain a better understanding of their behavior and needs with a focus on:
Using an affinity mapping process, I analyzed the data and identified findings and dived into a user inside:
The challenge was to identify the user needs and to build my personas. The tattoo hunter was missing focus for inspiration,
and an app accommodates his lifestyle.
After consulting with my tutor and mentor, I reviewed interview notes and found the missing links to a successful tattoo search: collecting and showcasing tattoo images and sharing photos with a tattoo artist during communication. Later, those findings helped me craft the main features of the app.
After revealing users’ needs and goals, I wanted to create a more substantial narrative.
Whit Alex, I tried to lay down the most critical scenario for Alex: make his online communication with the artists flexible and what actions he needs to take to get to the right artist. For Alex, I laid down the most critical scenario: Make his online communication with artists flexible and tell him what actions he needs to take in order to reach the right artist.
For Alex to start chatting with Ashley, we had to step back and allow Ashley to create an account and showcase her works within the app. As a content provider, Ashley's role is essential for the sustainability of the project. The most significant friction I noted in this first step was creating and presenting her work.
The fundamental issues I wanted to tackle within Alex's first flow was to create an inviting environment that allowed him to explore the app without signing in. By crafting his collection of images, Alex was able to form a starting point for communication with the artist that may help them mover forward to booking an appointment.
Using AR technology as an assistant, we can give users the option to visualize the end product and experience its impact. With the second flow, I wanted to eliminate potential fears and regrets that we noticed in user research.
The last user flow was reserved for Ashley to create an account and showcase her work. Acknowledging the pain points of a sign-in process, I wanted to create an easy-to-follow, step-by-step experience that accommodates artists of all digital literacy. Sharing the profile on social media, I intended to create an emotional stage of gratification by bringing the process to completion.
The initial idea for constructing the app's IA derived from Alex's flow to reach the tattoo artist and schedule the appointment. To do this, he needed to go through the following steps: look for, search, connect and confirm. Those four steps that can intersect in action or can work independently. Keeping these thoughts in mind, I realized that the first three steps needed to represent the app's first tier as they will be functions that Alex will use the most.
Card sorting method helped me refine the initial version of the sitemap. Using the merge method, I analyzed the first and second tiers of the sitemap using clusters with more than 60 %. The title of the “Tattoo” category changed to “Search;” and “Connect” became a more-coherent “Messages.”
though I focused on structuring the app's navigation system, I laid down four
features: checking daily feed and saving images to My Boards; searching for an
artist; connecting with the artist; scheduling the appointment + onboard and
signing in as the app's starting point.
The app's navigation structure ended up becoming an easy-to-use nav bar at the bottom of the screen with four main categories for the first tier.
Optimizing performances Having a conceptual framework, I switched from pen and pencil to mouse and trackpad to start to shaping each screen into a functional action chain, keeping in mind my four main features. This iteration brought screen number reduction by optimizing performance. As always, I try to use a three-click rule when refining each function in this iteration.
After updating the mid-fidelity prototype with images and creating a usability plan and a script it was time for the moment of truth! I tested the mobile version of the app with 6 participants in person. I had a problem with scheduling the appoitments in the short timeframe. To solve the problem I set up a mobile testing lab and conducted tests in participants’ homes and offices. With this action, I created a comfortable environment allowing participants to relax and engage in the study.
The goal was for first-time users to evaluate the app’s main functions and to determine frictions that can affect the app’s usability.
I used the Jakob Nielsen scale to determine flaws within the experience and product.
With knowledge of usability testing and collected feedback from my fellow designer, I stepped into the last phase of creating the design language system to be in-line with the iOS Human Interface Design and iterate the app's UI.
You can find the app’s complete design language document on the link below.
By cliking on the screen and following the blue fields you can test 4 main app feature :
• Save a image to a new board
• Find the artist near you and send him/her a message
• Schedule the appointment from them message